Wondering where your bedding is? Use the secure order lookup below to access your Shopify customer account and review your order status. Once your parcel has been dispatched, tracking information will normally appear with your shipment details when available.
Order Lookup
Enter the order number and email address used during checkout. For security, your complete order information is displayed through Shopify's protected customer account area.
Check Your Shipping Email
Once tracking is available, we normally send shipment information to the email address provided at checkout. Carrier updates may take time to appear after dispatch.
From Order to Delivery
Your order moves through several stages before reaching your home. Processing time and shipping transit time are separate, so an order may remain in preparation before carrier tracking becomes available.
Order Confirmed
Your order and selected product options have been successfully received.
Preparing Your Order
Your bedding is reviewed, prepared and packed for dispatch.
In Transit
The shipment is moving through the carrier network toward your destination.
Delivered
Your local delivery carrier has completed the shipment.
Understanding Tracking Updates
Tracking terminology can vary between carriers. These are some of the most common statuses you may see while following your shipment.
Shipping information has been generated, but the carrier may not yet have completed the first physical scan.
The parcel has entered the carrier network and is beginning its journey.
Your parcel is moving between carrier facilities. It may remain in this status for several days.
An international shipment is being reviewed by customs authorities in the destination or transit country.
The parcel is with a local driver or delivery unit and is expected to be delivered soon.
The carrier has recorded the shipment as delivered to the destination or a designated safe location.
Why Has My Tracking Stopped Updating?
A temporary pause in tracking does not necessarily mean that your shipment is lost. Parcels can move between facilities without receiving a public scan at every stage.
International orders may also pause while moving between countries, transferring to local carriers or completing customs processing.
- Carrier systems may take 24–72 hours to show the first tracking event.
- International parcels may change delivery partners during transit.
- Customs inspections can temporarily pause visible movement.
- Weekends, public holidays and peak seasons can slow scanning.
- Weather or regional transportation disruptions may affect transit.
Delivery Problems
If something does not look right, use the guidance below before contacting customer support. Including your order number and relevant tracking details helps us review your request more efficiently.
Marked Delivered, But Not Found
Check your mailbox, front door, side entrance, parcel locker, reception desk, building office and other safe locations. Ask household members or neighbors if appropriate, then contact the local carrier if the parcel still cannot be located.
Incorrect Shipping Address
Contact us immediately if you notice an address error. We can attempt to correct the address before dispatch, but changes cannot be guaranteed once the shipment enters the carrier network.
Parcel Appears Delayed
If the estimated delivery period has passed significantly and tracking has not updated for an extended period, email our support team with your order number and tracking information.
Returned to Sender
Packages can be returned because of an incomplete address, unsuccessful delivery attempts, an unclaimed parcel or customs-related issues. Contact us so we can review the next available options.
Damaged During Delivery
Keep the outer packaging and photograph both the parcel and affected product. Send clear photographs with your order number so our team can evaluate the issue.
Multiple Packages
Orders containing multiple styles or larger bedding configurations may occasionally ship separately. One parcel may therefore arrive before another.
Still Need Help With Your Order?
Contact Orivane Living and include your order number, checkout email and tracking number if available.