This Privacy Policy explains how Orivane Living collects, uses, discloses, retains and protects personal information when you visit orivaneliving.store, communicate with us, place an order or otherwise interact with our online store.
Privacy at Orivane Living
We value the trust customers place in us when shopping for children's bedding and home textiles. Personal information is used to operate our store, process purchases, provide customer support, improve the shopping experience, maintain security and meet applicable legal obligations.
This policy should be read together with our Terms of Service, Shipping Policy, Return & Refund Policy and any cookie or privacy preference tools displayed on the website.
You Interact
You browse our store, contact us, create an account or place an order.
We Process
Information is used to provide the store, fulfill orders and respond to requests.
Trusted Providers Assist
Selected service providers help with ecommerce, payments, delivery and technology.
You Have Choices
Privacy rights and preferences may be available depending on your location.
Who We Are
For purposes of this Privacy Policy, “Orivane Living,” “we,” “us” and “our” refer to the store operating at orivaneliving.store under the Orivane Living brand.
If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us at support@orivaneliving.store.
Personal Information We May Collect
The information we collect depends on how you interact with our store. It may include information that you provide directly, information collected automatically through your device or browser, and information received from service providers involved in operating our ecommerce business.
How We Collect Information
Information You Provide
We collect information when you place an order, enter checkout information, communicate with customer service, submit a form, create or use an account, subscribe to communications or otherwise provide information directly to us.
Information Collected Automatically
When you browse our website, certain technical information may be collected automatically through cookies, pixels, log files and similar technologies. These technologies can help operate the website, remember preferences, understand website performance and support other functions enabled on the store.
Information From Service Providers
We may receive information from ecommerce platform providers, payment processors, shipping partners, analytics providers, customer support tools and other service providers that help us operate the store and fulfill transactions.
How We Use Personal Information
Depending on your interaction with Orivane Living, personal information may be used to:
- Process, confirm, fulfill and deliver orders.
- Provide order confirmations, shipping information and service messages.
- Manage payments, refunds, returns and customer service requests.
- Respond to product, sizing, care, delivery and order questions.
- Provide and maintain customer account functionality where available.
- Operate, maintain, troubleshoot and improve our website.
- Protect the store, customers and transactions against fraud, abuse and security threats.
- Understand website performance and how visitors interact with the store.
- Provide marketing communications where permitted and subject to applicable choices or consent requirements.
- Comply with legal, accounting, tax, regulatory or dispute-resolution obligations.
- Establish, exercise or defend legal claims where necessary.
The exact legal basis for processing personal information can vary depending on your location and the purpose for which information is used.
Shopify & Ecommerce Technology
Our online store is hosted and supported using Shopify's ecommerce platform. Shopify and related technology services may process personal information as necessary to provide ecommerce infrastructure, checkout, fraud prevention, store functionality and other platform services.
Information processed through Shopify may also be subject to Shopify's own privacy practices. Customers can review Shopify's privacy information and available privacy controls through Shopify's official services.
Our store settings, installed applications and enabled services may change over time. Where necessary, we may update this policy to reflect material changes to how personal information is processed.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to operate essential store functions, remember preferences, understand traffic and performance, maintain security and, where enabled, support analytics or advertising-related functionality.
Depending on your location and the store's configuration, you may be presented with a cookie banner, consent controls or other privacy preference options.
Types of Technologies That May Be Used
- Essential technologies used for checkout, security, cart functionality and core website operations.
- Preference technologies used to remember settings or choices.
- Analytics technologies used to understand website usage and improve store performance.
- Advertising or marketing technologies where such services are enabled and permitted.
You may be able to control certain cookies through the website's privacy controls or your browser settings. Disabling some technologies can affect how certain store features operate.
When Personal Information May Be Shared
We may disclose information to third parties when reasonably necessary to operate our store, fulfill your purchase, protect our business or comply with applicable law.
- Ecommerce and hosting providers that support the operation of the website.
- Payment providers that process transactions and related payment information.
- Fulfillment and delivery partners that need shipping information to deliver your order.
- Technology and support providers that assist with store operations, analytics, communications or customer service.
- Professional advisers such as legal, accounting, audit or compliance providers when appropriate.
- Government authorities or other parties where disclosure is required by law, legal process or necessary to protect legal rights.
- Business transaction parties in connection with a merger, restructuring, financing, acquisition, sale or similar business transaction, subject to applicable requirements.
International Data Processing
Because we operate an online store and may use ecommerce, payment, technology, customer service and delivery providers located in different countries, personal information may be processed or accessed outside the country where you live.
Where applicable law requires safeguards for international transfers, we and relevant service providers may rely on recognized legal mechanisms or safeguards appropriate to the circumstances.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction and accounting records, handling disputes, protecting our legal interests and meeting applicable legal requirements.
The appropriate retention period can vary depending on the type of information, the nature of our relationship with you, legal or regulatory requirements, potential disputes and operational needs.
When personal information is no longer reasonably required, we may delete, anonymize or otherwise handle it in accordance with applicable requirements and our technical capabilities.
Your Privacy Rights & Choices
Depending on where you live and the laws that apply, you may have some or all of the following rights concerning personal information:
To submit a privacy request to Orivane Living, contact support@orivaneliving.store. We may need to verify your identity before completing certain requests. Rights are subject to applicable legal conditions, limitations and exceptions.
Children's Privacy
Although Orivane Living sells bedding and products intended for children's rooms and sleep spaces, our online store is intended for adults purchasing products for children in their care or as gifts.
We do not intend to solicit personal information directly from children under 13 through our shopping services. A parent, guardian or other adult should complete purchases, account activity and customer service communications.
If you believe that a child has provided personal information directly to us in circumstances where parental involvement was required, please contact us at support@orivaneliving.store so we can review the matter and take appropriate action.
Security
We use reasonable administrative, organizational and technical measures intended to protect personal information. We also rely on ecommerce and technology providers that maintain security measures for the services they provide.
However, no method of internet transmission, electronic storage or online security can be guaranteed to be completely secure. Customers should protect account credentials where applicable and contact us if they suspect unauthorized activity relating to an Orivane Living order or account.
Email & Marketing Communications
If you choose to receive promotional communications, we may use your contact information to send information about products, collections, offers or other store news, subject to applicable legal requirements.
You may unsubscribe from marketing emails using the unsubscribe option provided in those communications. Transactional communications relating to purchases, shipping, customer support, security or policy matters may still be sent where necessary to provide our services.
Third-Party Links
Our store may include links to websites or services operated by third parties. Their privacy and security practices are controlled by those third parties rather than Orivane Living.
We encourage you to review the privacy policies of third-party websites before providing information directly to them.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our store, technology providers, business practices, legal requirements or privacy features.
When changes are made, the revised policy will be published on this page and the “Last Updated” date will be changed. We encourage customers to review this page periodically.
Contact Orivane Living About Privacy
For questions about this policy, the information associated with your order or privacy rights available in your jurisdiction, please contact our customer care team.