FAQ

Orivane Living Help Center

Frequently Asked Questions

From choosing the right bedding size to understanding materials, care, personalization, shipping and returns, we have gathered the answers to the questions families ask most often. Our goal is to make shopping for children's bedding simple, comfortable and reassuring from the moment you discover Orivane Living to the day your order arrives.

Orivane Living children's bedding
Choosing Bedding

Find the Right Fit

Compare mattress measurements, duvet sizes and set contents before placing your order.

Everyday Care

Keep It Soft & Fresh

Learn how to wash cotton, sateen, brushed cotton, fleece and decorative bedding correctly.

Order Support

We're Here to Help

Questions about your order, delivery or product? Our customer care team is available by email.

Products & Bedding Sets

Helpful information about our children's bedding, kindergarten nap sets and multi-piece collections.

What types of bedding does Orivane Living offer?

Orivane Living focuses on thoughtfully designed children's bedding for everyday bedrooms, toddler sleep spaces, kindergarten rest time, preschool and daycare. Our collections include cotton bedding sets, duvet covers, sheets, fitted sheets, pillowcases, nap bedding, mattress-related pieces and selected warmer brushed cotton or fleece styles.

Our designs range from playful dinosaurs, puppies, bears and baseball themes to soft cherries, florals, bows, bunnies and pastel-inspired patterns, making it easy to create a bedroom that feels personal to your child.

What is included in a bedding set?

Set contents vary by product and selected configuration. Some products may be offered as three-piece sets, four-piece sets or larger kindergarten nap configurations.

Depending on the item, a set may include a duvet cover, flat sheet, fitted sheet, pillowcase, quilt, mattress pad, pillow or other coordinated pieces. Always check the product description and selected option before ordering, as not every item shown in lifestyle photography is automatically included.

Does the duvet cover include a duvet insert?

Unless the individual product page specifically states that a quilt, comforter or insert is included, duvet covers should be understood as covers only. Please review the product's “Set Details” or option selection carefully before checkout.

Are your bedding designs suitable for both boys and girls?

Yes. Some collections are designed with traditionally feminine or masculine themes, while many of our bear, animal, neutral and playful patterns are suitable for any child's room. We encourage families to choose according to the child's personality, favorite colors and bedroom style rather than labels alone.

Can the colors look slightly different in person?

Yes. Product photography is created to represent colors as accurately as possible, but slight variations can occur because of screen brightness, display settings, room lighting, fabric texture and production batches. Soft cream, blush, matcha, pastel and neutral shades can be especially sensitive to screen differences.

Soft children's bedding by Orivane Living

Made for Cozy Everyday Spaces

Children's rooms need bedding that feels inviting while still being practical for family life. Our collections are selected with softness, easy coordination and everyday comfort in mind.

  • Soft cotton and cotton-based fabrics across many collections
  • Breathable options suitable for everyday sleeping
  • Playful designs created for children's bedrooms and nap spaces
  • Seasonal brushed cotton and fleece options for added warmth
  • Coordinated sets that help create a complete bedroom look

Sizing & Fit

Measurements matter more than the size name alone, especially for daycare and kindergarten bedding.

Daycare CotFor preschool rest areas
ToddlerFor toddler mattresses
Twin / Twin XLCommon kids' bed sizes
Full / QueenFor larger beds
How do I choose the correct bedding size?

Measure the mattress width, length and depth before selecting a size. For duvet covers, measure the duvet insert itself because duvet dimensions can differ even when they are intended for the same mattress category.

Then compare your measurements with the size chart on the product page or our Size & Care Guide. The exact measurements should always take priority over the size name.

Are daycare and kindergarten cots a standard size?

No. Preschool, daycare and kindergarten cots can vary between schools and manufacturers. Before ordering a nap set, we strongly recommend asking the childcare provider for the required dimensions or measuring the cot, sleeping mat or mattress directly.

What if my mattress is between two sizes?

Check the exact product measurements rather than automatically choosing the larger option. For fitted sheets, mattress depth is also important. For duvet covers, compare the size with your actual duvet insert. If you are unsure, email us with your measurements before ordering.

Do you provide measurements in inches and centimeters?

Where possible, our size information is provided in both inches and centimeters so customers in different regions can compare measurements easily.

Materials & Care

Proper washing helps children's bedding stay softer, cleaner and more comfortable for longer.

What materials are used in your bedding?

Materials vary by collection. Our range includes cotton, cotton sateen, brushed cotton, high-count cotton fabrics and selected milk fleece, coral fleece or flannel-style materials. The product description should be used as the primary reference for the specific fabric of each item.

How should I wash cotton bedding?

For most cotton bedding, we recommend a gentle machine cycle with cold or warm water and mild detergent. Wash similar colors together, avoid harsh chlorine bleach and use low heat when tumble drying. Air drying is also a gentle option when practical.

How should I care for brushed cotton or fleece bedding?

Brushed cotton, fleece and flannel-style fabrics benefit from lower temperatures. Wash gently with mild detergent, avoid prolonged soaking and use low heat when drying. Excessive heat can flatten or damage the soft surface texture.

Should I wash bedding before first use?

Yes. We recommend washing new bedding before first use according to its care instructions. This refreshes the fabric after production and packaging and prepares it for your child's sleep space.

Can cotton bedding shrink?

Natural cotton can experience slight dimensional changes after washing. Gentle washing and low-temperature drying help minimize unnecessary shrinkage. Always follow the product care label when it differs from general guidance.

How should I care for ruffles and embroidery?

Use a gentle wash cycle, avoid aggressive rubbing and reshape ruffled edges while slightly damp. Embroidered pieces can be turned inside out before washing, and direct high heat should be avoided over embroidery or personalized details.

Orivane Living kids bedding details
A Thoughtful Sleep Space

Comfort, Playfulness & Everyday Practicality

Our bedding is designed to make children's rooms feel warm, imaginative and welcoming while remaining practical for real family routines.

Personalized Bedding

Selected products may offer personalized details for kindergarten, daycare or gifting.

Can every Orivane Living product be personalized?

No. Personalization is available only on products that clearly show a personalization option on the product page. Standard bedding products are supplied as shown unless customization is specifically offered.

What should I check before submitting a personalized name?

Please carefully check spelling, capitalization and spacing before submitting your order. Personalized items may begin production shortly after an order is confirmed, so changes cannot always be guaranteed once processing begins.

Why is personalized bedding useful for daycare?

A child's name can make bedding easier to identify in shared preschool or kindergarten environments. It also gives an everyday nap set a more personal and special feel.

Orders, Shipping & Tracking

What to expect after you place an order with Orivane Living.

How do I know my order was received?

After a successful checkout, an order confirmation is normally sent to the email address provided during checkout. Please review your order details carefully and contact us promptly if anything appears incorrect.

How long does order processing take?

Most standard orders are prepared within approximately 2–5 business days. Personalized items, special configurations or products requiring additional preparation may take longer. Processing time is separate from shipping time.

Will I receive tracking information?

When tracking is available, shipping details are normally sent after the order has been dispatched. Tracking may take a short period to begin displaying movement after the carrier receives the parcel.

Can I change my shipping address after ordering?

Please contact us as soon as possible at support@orivaneliving.store. We can only attempt an address change before fulfillment or dispatch. Once a parcel has entered the carrier network, changes may no longer be possible.

Why has my tracking not updated?

Tracking can occasionally pause while parcels move between carrier hubs, cross borders, clear customs or transfer to a local delivery partner. A temporary pause does not necessarily mean the parcel is lost.

Returns, Problems & Order Support

Please contact us promptly if something is not right with your order.

What should I do if my item arrives damaged or incorrect?

Please contact support@orivaneliving.store as soon as possible and include your order number, a brief description of the issue and clear photographs of the product and packaging where relevant. This helps our customer care team review the situation efficiently.

Can personalized products be returned?

Because personalized items are created specifically for an individual order, they may not qualify for standard change-of-mind returns. However, if a personalized product arrives damaged, defective or differs materially from the confirmed order details, please contact us so the issue can be reviewed.

Where can I read the complete return conditions?

Please refer to our Return & Refund Policy for full information regarding eligibility, timeframes, product condition requirements, exclusions and refund processing.

Still Have a Question?

If you cannot find the answer you need, send us your order number, product name or size question and our customer support team will be happy to assist.

Product details, dimensions and care instructions may vary by collection. Always review the information shown on the individual product page before ordering.