These Terms of Service govern your access to and use of orivaneliving.store and your purchase of products from Orivane Living. Please read them carefully before using the website or completing a purchase.
By visiting our website, browsing our collections, creating or using a customer account, submitting information, placing an order or otherwise using our online services, you agree to these Terms of Service to the extent permitted by applicable law.
These Terms apply to customers and visitors of Orivane Living and should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Legal Notice and product-specific information.
If you do not agree to these Terms, please do not use the website or place an order through the store.
Online Store Terms
Our website provides an online retail service through which customers can browse and purchase children's bedding, kindergarten nap sets, duvet covers, sheets, fitted sheets, pillowcases and related products.
You may use the website only for lawful purposes and in accordance with these Terms.
You are responsible for ensuring that information submitted when using the store is accurate, current and complete.
Age & Authority
The store is intended for adults capable of entering into a purchase agreement. Although many of our products are designed for children's rooms and sleep environments, purchases and customer account activity should be completed by an adult.
Products & Product Information
We make reasonable efforts to describe products accurately, including their design, fabric, set configuration, dimensions, care instructions and available options.
However, product photographs may display differently depending on screen settings, brightness, lighting conditions and fabric texture. Minor visual differences do not necessarily indicate a defect.
Measurements may also vary slightly because of textile production methods and manual measurement.
Product Availability
Products, patterns, colors, sizes and configurations may be added, changed, discontinued or temporarily unavailable without prior notice.
We reserve the right to limit quantities or discontinue a product where reasonably necessary.
Orders & Acceptance
Submitting an order does not necessarily mean that we have accepted it. After checkout, you may receive an automated order confirmation acknowledging that we have received your request.
An order may be subject to product availability, payment authorization, fraud screening, address verification and other reasonable checks.
We may cancel or decline an order where reasonably necessary, including where:
- The product is unavailable.
- The price or product information contains a material error.
- Payment cannot be authorized or verified.
- The order appears fraudulent or presents a security concern.
- Shipping to the supplied destination is unavailable or restricted.
- The order violates these Terms or applicable law.
If we cancel an order after payment has been collected, an appropriate refund will be issued for the cancelled portion.
Prices, Payments & Billing
Prices displayed on the website are shown in the currency presented by the store or checkout experience. Prices, promotions and availability may change from time to time.
Applicable shipping charges, duties, taxes or other charges may be displayed or calculated separately depending on the destination and checkout configuration.
You agree to provide current, complete and accurate billing and payment information when placing an order.
Payments may be processed through third-party payment providers. Your use of a particular payment method may also be subject to the payment provider's terms and privacy practices.
Pricing Errors
If a material pricing or product information error is discovered before fulfillment, we may contact you to explain the issue and provide an appropriate option, which may include confirming a corrected order or cancelling and refunding the affected item.
Clear product details, accurate customer information and thoughtful order preparation help create a smoother experience from checkout to delivery.
Personalized Products
Selected products may offer personalization such as a child's name, selected text or other customized details.
You are responsible for checking all submitted personalization details before completing checkout, including spelling, capitalization and selected options.
Once personalization or production begins, changes or cancellation may no longer be possible.
Because personalized products are created specifically according to customer instructions, they may be subject to different cancellation and return rules where permitted by applicable law.
For complete information, please review our Return & Refund Policy.
Shipping & Delivery
Processing and delivery estimates are provided in our Shipping Policy and may also be displayed on product pages or during checkout.
Processing time and transit time are separate. Delivery estimates are not guarantees unless expressly stated otherwise.
Weather, customs processing, carrier operations, destination restrictions, public holidays and other circumstances outside our reasonable control may affect delivery.
If we cannot ship an order within a promised timeframe, we will handle delay notification, cancellation or refund obligations in accordance with applicable law.
Shipping Addresses
You are responsible for providing a complete and accurate shipping address. Contact us immediately if you identify an address error.
Once an order enters fulfillment or carrier transit, address changes may no longer be possible.
Returns, Refunds & Cancellations
Return and refund requests are governed by our Return & Refund Policy and any mandatory consumer rights applicable to the transaction.
Standard unused products may qualify for return under the conditions described in that policy.
Personalized products, used products, incomplete sets and other special circumstances may be subject to different eligibility rules.
Nothing in these Terms is intended to remove statutory rights that cannot legally be excluded.
Website Accounts & Security
If customer account functionality is available, you are responsible for maintaining the confidentiality of access credentials and for activity conducted through your account.
Please notify us if you believe an account or order has been accessed without authorization.
You must not attempt to access another customer's account or information without permission.
Acceptable Use
You may not use the website or its services to:
- Violate applicable law or regulation.
- Engage in fraud, deception or impersonation.
- Transmit malware, viruses or malicious code.
- Attempt unauthorized access to systems, accounts or data.
- Disrupt checkout, payment, inventory or website functionality.
- Collect customer information without authorization.
- Copy or scrape substantial website content for unauthorized commercial purposes.
- Use automated systems in a manner that places unreasonable load on the website.
- Interfere with security or fraud-prevention measures.
We may restrict access where necessary to protect our store, customers, systems or legal interests.
Intellectual Property
Unless otherwise stated, the Orivane Living brand elements, product descriptions, original photography, graphics, artwork, website text, layouts and other original content are owned by us, licensed to us or used with appropriate authorization.
You may access website content for personal shopping and informational purposes.
You may not reproduce, republish, distribute, sell, commercially exploit or create unauthorized derivative works from our protected content except where permitted by law or with appropriate permission.
Respect for Mandatory Consumer Protections
These Terms are intended to govern our commercial relationship without excluding legal rights or remedies that applicable consumer law does not permit a merchant to waive.
Third-Party Services
Our store may depend on third-party providers for ecommerce infrastructure, payment processing, fraud prevention, shipping, analytics, customer communication and other services.
Our online store is operated using Shopify ecommerce technology.
Third-party providers may maintain their own terms and privacy practices. When you interact directly with a third-party service, its applicable terms may also govern that interaction.
We are not responsible for independent third-party websites merely because our website links to them.
Privacy & Personal Information
Our collection and use of personal information are described in our Privacy Policy.
By using our store, you acknowledge that certain information must be processed to provide ecommerce services, complete transactions, fulfill orders, provide customer support, protect against fraud and operate the website.
Please review the Privacy Policy for additional information about cookies, service providers, privacy choices and available rights.
Reviews, Messages & User-Submitted Content
If our website allows you to submit reviews, comments, photographs, feedback or other content, you are responsible for ensuring that your submission is lawful and does not violate another person's rights.
You must not submit content that is fraudulent, unlawful, threatening, defamatory, infringing, malicious or deliberately misleading.
Where you voluntarily submit content for publication, you grant us the permission reasonably necessary to display, reproduce, moderate and use that content in connection with the store and related customer communications, subject to applicable law and privacy requirements.
Accuracy of Website Information
We aim to keep website information current and accurate, but occasional typographical errors, technical errors, inaccurate availability information or outdated content may occur.
We may correct errors and update information when appropriate.
Where an error materially affects an order that has already been placed, we will communicate with the customer and provide an appropriate resolution consistent with applicable law.
Website Availability
We do not guarantee that every part of the website will be available without interruption at all times.
Maintenance, platform updates, technical failures, third-party outages, security events or circumstances outside our reasonable control may temporarily affect access.
We may update, modify, suspend or discontinue website features where reasonably necessary.
Product Care
Customers should follow product-specific care labels and our Size & Care Guide. Damage caused by improper washing, excessive heat, bleach or use contrary to care instructions may not constitute a product defect.
Children's Products
Our bedding is sold for household and sleep-environment use. Adults remain responsible for choosing age-appropriate sleep arrangements and following applicable safety guidance for children in their care.
Disclaimer of Warranties
To the extent permitted by applicable law, the website and its informational content are provided without guarantees that the website will always be uninterrupted, error-free or compatible with every device.
Products remain subject to any warranties, guarantees or consumer protections that apply by law.
Nothing in this section excludes warranties or guarantees that cannot legally be excluded.
Limitation of Liability
To the maximum extent permitted by applicable law, Orivane Living will not be liable for indirect, incidental, special or consequential losses arising solely from use of the website where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that applicable consumer law or other mandatory law does not permit us to exclude.
The rights and remedies available to you may differ depending on your jurisdiction.
Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses reasonably arising from your unlawful misuse of the website, deliberate violation of these Terms or infringement of third-party rights.
This provision does not impose liability on consumers where such liability would be prohibited or unfair under applicable law.
Severability
If a provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where permitted, while the remaining provisions continue to apply.
No Waiver
If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we permanently waive the right to enforce it later.
Similarly, a delay in exercising a legal right does not constitute a waiver where applicable law provides otherwise.
Applicable Law & Consumer Rights
These Terms are subject to the laws applicable to the relevant transaction and the operation of Orivane Living.
If you are a consumer, mandatory protections available under the laws of your usual place of residence may continue to apply regardless of any general contractual wording in these Terms.
Nothing in these Terms is intended to deprive a consumer of protections that cannot lawfully be waived by contract.
One Store, Connected Policies
Your purchase is also subject to the information shown on the relevant product page and the policies published elsewhere on orivaneliving.store.
We recommend reviewing our Shipping Policy, Return & Refund Policy, Privacy Policy and Size & Care Guide before completing a purchase.
Changes to These Terms
We may revise these Terms periodically to reflect changes in our website, products, business operations, technology, policies or legal requirements.
The current version will be published on this page with an updated revision date.
Changes will apply prospectively to the extent required by law and will not retroactively remove rights that have already accrued under mandatory law.
Entire Agreement
These Terms, together with the policies and product information incorporated by reference, form the terms governing use of our online store and transactions made through it, subject to applicable mandatory law.
Questions About These Terms?
If you have questions about an order, these Terms or another Orivane Living policy, contact our customer care team.