Return & Refund Policy

Selected Orivane Living products may be personalized with a child's name, selected text or other individualized details. Because these items are produced specifically according to the customer's submitted specifications, they are generally not eligible for ordinary change-of-mind returns where applicable law permits this restriction.

This restriction does not remove any rights you may have if the item is defective, damaged, materially different from the confirmed order, or if applicable law provides otherwise.

Please review all names, spelling, capitalization, size choices and personalization details carefully before placing your order.

If a product arrives damaged, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number
• A brief description of the issue
• Clear photographs of the affected product
• Photographs of the outer packaging if shipping damage is visible

Please keep the packaging and damaged product until we have completed our review, as additional information may occasionally be required.

If you receive a product, size, color or configuration that does not match your confirmed order, contact us with your order number and clear photographs.

Where we confirm that an incorrect item was supplied by us, we will provide an appropriate remedy, which may include replacement, return instructions, refund or another solution depending on the circumstances and applicable law.

Screen settings, device brightness, room lighting, photography conditions and fabric texture can cause colors to appear slightly different online and in person. Minor color variation alone does not necessarily indicate a defect.

If you believe the product differs materially from the item shown or described, contact us so we can review the issue.

Customers are responsible for reviewing product measurements and selecting the appropriate size before ordering. Mattress and bedding terminology can vary by manufacturer and region, so the dimensions shown on the product page should be used as the primary reference.

For kindergarten and daycare nap bedding, we strongly recommend measuring the actual cot, mat or mattress because school sleeping surfaces are not always standardized.

For approved change-of-mind returns, return shipping costs are generally the customer's responsibility unless we state otherwise or applicable law requires a different result.

If the return results from a confirmed error by Orivane Living, such as an incorrect or defective item, we will provide appropriate instructions regarding return costs.

Original expedited or optional delivery charges may not be refundable where permitted by law.

We recommend using a trackable shipping service for approved returns and retaining proof of shipment until your return has been completed.

Orivane Living cannot guarantee receipt of a return that is sent without tracking or sent to an address that was not provided or authorized by our customer care team.

Please do not send returns to an address found on a parcel label, search engine, website directory or other source without first receiving return authorization.

Once a return is approved, our customer care team will provide the appropriate return instructions and return destination for that specific order.

Returned items may be inspected after arrival to confirm that they match the authorized return and meet applicable eligibility conditions.

If an item is returned in a materially different condition from when it was delivered, is incomplete, has been used or washed, or does not match the authorized product, the refund may be reduced or refused where permitted by applicable law.

When a refund is approved, we normally issue it to the original payment method used for the order.

After we issue a refund, your bank, card issuer or payment provider may require additional processing time before the credit appears in your account. This processing period is controlled by the payment provider rather than Orivane Living.

Where legally permitted, a partial refund may be considered when a returned item has lost value because of handling beyond what was reasonably necessary to inspect it, when components are missing, or when other circumstances justify a deduction.

If you want to cancel an order, contact us as soon as possible. We will make a reasonable effort to stop an order that has not entered fulfillment or production.

Once a standard order has been dispatched, it normally cannot be cancelled and would instead need to follow the applicable return process.

Personalized orders may become non-cancellable once personalization or production has begun, subject always to applicable consumer law.

Shipping delays do not automatically constitute a return. Please review your tracking information and our Shipping Policy first.

If an order cannot be fulfilled or shipped within the promised timeframe, we will handle cancellation, delay consent or refund obligations in accordance with applicable law.

Packages refused at delivery or returned because they were unclaimed, incorrectly addressed by the customer or subject to failed delivery attempts may require additional review.

Where permitted, carrier charges, return transportation costs or other costs directly resulting from an incorrect customer-provided address or refusal may be deducted from an available refund.

Customers returning products internationally are responsible for following the return instructions supplied by our team. Please do not declare returned merchandise in a manner that creates unnecessary import charges.

Any customs documents should accurately identify the parcel as returned merchandise when appropriate and legally permitted.

This policy is intended to provide Orivane Living's standard commercial return terms. It does not limit mandatory consumer rights that apply under the laws of your country, state, province or other jurisdiction.

If applicable law provides a mandatory cooling-off period, withdrawal right, legal guarantee or other remedy that offers greater protection than this policy, those mandatory rights will continue to apply.